This resource contains two CV templates that you can fill in with your own information. The CV's are formatted and have space for you to type in your specific information. There are prompts to help you with this. They are standard CV's and it will generally be up to personal preference as to which one you will choose to use. It would be useful to have basic word skills to work with the documents. Delete any information not required by selecting and using the Delete key. Remember a hard page break is Ctrl Enter. Use this instead of just continually using the enter key as this can muck up formatting.

This is a 25 slide engaging PowerPoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques. Teachers notes are included that contains additional information and answers to questions that are posed to students. There is a pdf version and a ppt version that can be edited if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource covers Tabs, Tables, Quick Parts, Graphics, Drawing tools, Short cut keys and practice exercises. It is set out in an easy to follow format and in a Word document so that it can be easily edited if necessary to accommodate version changes. I have used this as a basis for group training for a wide range of audiences and they have really appreciated the productivity skills contained within the training manual.

This 46 slide presentation is a complete lesson that shows learners how to conduct themselves, prepare for and complete a job interview. It addresses questions that will arise during an interview and suggested responses. It is interactive in that there are tasks for learners to complete in pairs and groups. The lesson concludes with mock interview practice by participants. It is provided in a ppt editable version and a pdf. Topics Covered: Sharing Experiences Types of Interviews Stages of an effective interview The PAR technique Body Language Three most feared Questions Practice a Mock Interview ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains training manuals and associated files that are suitable for new Excel users and those that want a refresher. It contains information on basic spreadsheet setup, basic formula, creating charts, formatting and much more. Included within the workbook are instructions, a crossword for Excel Vocabulary and exercises. This is a 38 page workbook. The step by step training manual has exercises that students can bring up on their computer to easily practice the skills demonstrated. It can be run as a workshop or stand alone resource to work through individually. A sample file has now been included for students to work through in Excel format. A full list of shortcut keys is also included at the back of the workbook. Files are provided in both pdf and word format for editing. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource has been developed as a practice Exercise for learners who have been introduced to Pivot Tables in Excel. It is a practical task that can be undertaken in teams, pairs or individually. It includes a set of data that needs to be analysed. Learners are required to brainstorm questions that a Sales Manager would need to know about the transactional data. They then create pivot tables based on the questions. There is a second spreadsheet that contains 8 sample questions and pivot tables that relate to the questions. This activity has been well received in my classroom of adult learners. They become very engaged in the process and develop a better understanding of the use of pivot tables.

This 15 slide powerpoint training presentation shows learners show to summarise text. This is an essential skill that takes practice to master. The resource also contains worksheets that complement the presentation. Files are available in pdf and ppt editable format. Presentation Content: What does summarising mean? Strategies to use when summarising – Nutshell method What Not to Summarise Task 1 – Write a summary about yourself Task 2 – Summarise a passage – example answer provided Task 3 – Group Activity – summarise an article ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required. The lesson contains the following topics: Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This activity is for learners to get to know more about each other. It can be used as a warmer or ice breaker at the beginning of a lesson. Hand out the worksheet and have students work in pairs to fill it in. They need to talk to other people in the class to find out anything that they may have in common. Works well for a speaking activity. Is a lot of fun!

Email is the most common form of communication in the workplace and it is important to get it right. The Resource contains an e-book that contains six critical steps to ensuring your email is delivered to the recipient in a professional manner. Common mistakes have been addressed for those that have English as a Second Language and there are some practical exercises to be completed around grammar within. The answers are also supplied. The second resource is a PowerPoint presentation that is useful for leadership coaching. It is interactive, and in the notes page of the presentation there are examples of activities for the learners to participate in as you work your way through the presentation. The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon. Don't overcommunicate by email. Make good use of subject lines. Keep messages clear and brief. Be polite. Check your tone. Proofread. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Do your students want to improve their print handwriting? This resource has been created for adults and teens that want their writing to improve to make it clearer and easy to read. This is an essential life skill and will serve them well in the workplace. The Packet contains a PowerPoint interactive presentation with accompanying worksheets for practice contained in an e-book. You can print off the e-book or print off individual practice sheets from the e-book. Topics: What is good handwriting? Vocabulary associated with handwriting Warmup for Writing Letter formation Letter groups Pangrams Form filling Signatures Tips for improving handwriting I often hear people say that they hate their handwriting, or that no one can read it. It is such an important part of communication. Even with email and the internet being a big part of written communication you cannot replace the benefit of a hand written note or message on a card. Not to mention that many workplace forms still need to be filled out manually and it is so important that the writing is clear. I have used this in my workplace training sessions and learners have enjoyed it and noticed improvements within 10 days of practice. I wanted to get away from all the babyish resources that are just not appropriate to teach adults with. I hope you enjoy this.

This resource is a powerpoint presentation that shows how to add and subtract time using simple maths rules. It has an example of an easy and more challenging task. I use this in the workplace with groups of learners when practicing filling out timesheets. They can follow the examples given with answers and then create their own examples to test each other on.

Use this Free resource for when you want to brainstorm any idea with your team or class. The technique of brainstorming can be used to solve problems or come up with new ideas. The format provided is both printable and editable, meaning that if teaching virtually, you can have learners type directly into the pdf without any further software required. There are rules that need to be followed for you to facilitate a successful brain storming session. These are also included and should be reviewed at the start of the session.